Returns & Exchanges
At FALENA, we want you to be completely satisfied with your purchase. If your new fashion pieces aren't a perfect fit, you can return unworn items with original tags attached within 30 days of delivery.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack Your Items
Securely place the items in their original packaging, ensuring all designer tags and hygiene seals remain intact.
Attach Shipping Label
Download and print your prepaid shipping label from the portal and affix it clearly to the outside of your package.
Receive Your Refund
Once our quality control team inspects your return, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing