Frequently Asked Questions
Everything you need to know about shopping with FALENA.
How do I determine my correct size at FALENA?
Each product page features a detailed sizing guide with specific measurements. As our collections range from tailored fits to oversized silhouettes, we recommend checking the 'Fit Notes' section for individual garment advice.
What is your return and exchange policy?
We offer a 30-day return window for all unworn items with original tags attached. Exchanges are complimentary, while returns for a refund are subject to a small processing fee.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the domestic region. International orders may take 7-14 business days depending on customs processing and your location.
Are FALENA garments sustainably produced?
Quality and ethics are at our core. We partner with certified manufacturers to ensure fair labor practices and utilize organic or recycled fabrics in over 60% of our seasonal collections.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options via Klarna and Afterpay.
How can I track the status of my shipment?
Once your order has been dispatched, you will receive an email confirmation containing a unique tracking number and a link to monitor your package in real-time.